PROCESS MANAGEMENT AND CONTINUOUS IMPROVEMENT
This course is intended to study the interactions that govern the efficiency of the process, process of converting raw material in the most efficient way- products and services - resulting in a "satisfied" customer. The course first will focus on the study of process fundamentals. We will then illustrate complementary and contradictory relationships among the non-financial measures of process performance, thereby suggesting ground rules for value based process architecture. We will examine some of these interactions, and discuss general principles and concepts managers need to know to understand the impact of their decisions on the organization as a whole. We will present 'what if' scenarios to facilitate the continuous improvement in the business enterprise.